Providus-Bank: Customers’ accounts are debited for money without their knowledge, and when they discover this, they will claim they have performed a recall, which takes a very long time.
In the meantime, customers don’t get value for their money, and even when complaints are sent to the MD, nothing is done, proving that the practice is institutional.
Another technique is to take a specific amount out of the account and charge the fees associated with the request if the account holder phones the bank to confirm a payment to someone rather than having the confirmation promptly made.
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For services like ATM maintenance fees, account maintenance fees, and other fees, it has become the new practice in most Nigerian banks to debit and charge diverse customers an amount that is impossible to fathom.
As the unwary public loses millions, CBN needs to order all of these mushroom banks.
Investigations shows active syndicate within the bank.
Message sent below By PROVIDUS BANK
This is to notify you that a Debit transaction just occured on your account. Kindly see details below:
Account Number 05****23
Amount NGN 50.00
Narrative COMMISSION TO ZENITH| /000023220812165735001033010854
Time Fri, Aug 12, 2022 at 16:56 PM
Reference 12082022999280216
Branch HEAD OFFICE BRANCH
Available Balance NGN 654,463.50
Ledger Balance NGN 654,786.00
Drop a comment with your personal experience and cite such Banks.
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