NCDC launches Coronavirus information service on WhatsApp
The Nigeria Centre for Disease Control (NCDC) in partnership WhatsApp and Infobip has launched a 24/7 automated ‘chatbot’ service which will provide Nigerians with answers to the most common questions on COVID-19, directly from the NCDC.
Speaking on the collaboration with WhatsApp, the NCDC Director General, Dr. Chikwe Ihekweazu, said that the free-to-use service will provide a central source of accurate, verified and current information on the coronavirus disease (COVID-19) in Nigeria.
He said that the aim is to keep Nigerians constantly informed on the disease and importantly, share tips on staying safe and preventing the spread of the disease.
Ihekweazu described the WhatsApp support helpline as an important platform for disseminating information about COVID-19, and explained how the service will support the ongoing work of the agency in keeping Nigerians informed about the outbreak.
Minister of Finance, Zainab Ahmed tests negative for coronavirus
“We are pleased about this collaboration with WhatsApp. With millions of WhatsApp users in Nigeria, this will enable us to scale-up and intensify communication on COVID-19, as well as sharing vital resources.
‘’This service will engage Nigerians and residents at all levels, on how they can take responsibility for their health protecting them from COVID-19.”
Commenting on the development, Facebook’s Head of Public Policy for Anglophone West Africa, Adaora Ikenze, said: “At difficult times like these, people use WhatsApp more than ever to connect with and support their friends, family and communities.
‘’We are pleased to be able to provide the Nigeria Centre for Disease Control with the communications tool to help them respond to citizens’ questions about the disease with reliable, timely health advice, in order to keep people safe’’.
“This service allows for two-way conversations on WhatsApp. The NCDC can send urgent and real-time messages to all Nigerians who opt in to the service, while Nigerians can also engage directly with an NCDC connect centre agent to share or get more information.
“All WhatsApp users can access the free information service by simply adding the number: +234-708-711-0839 to their phone contacts. To get started, users can text any key word for example, “Hi” to the number through WhatsApp chat which prompts a list of options.
“NCDC will also publish the WhatsApp support helpline number on its website, social media platforms and communication material distributed to the public”.
