FAAN improves customer service via telephone calls
In a bid to improve service delivery at airports in Nigeria, Federal Airports Authority of Nigeria, FAAN, has acquire and inaugurated a Closed User Group Telephony System for Customer Service.
This development is in conformity with international best practices for the ultimate satisfaction of customers by providing excellent services.
The User Group Telephony System will afford consumers of FAAN services the opportunity to make calls to appropriate quarters, either to make enquirers or lodge complaints when necessary.
The MD/CEO, FAAN, Saleh Dunoma who was represented at the occasion by the Director of Finance and Accounts, MrsAdenike Aboderin, however explained that, the overriding factor of this facility was purely to enhance excellence and quality service delivery.
The deployment of this system will allow 24hrs of unlimited phone calls amongest its users. It will also enable FAAN achieve 100% customer satisfaction with minimum cost, while it increases customers’ trust and loyalty to the organisation.
Users can make and receive calls without any interruption of airtime running out within the group. It also has specialized serial numbers for easy remembrance by its users.
The General Manager, Servcies com, Mrs Ebele Okoye in her remarks, stated that the Closed User Group Telephony System was selected amongset many options even as she confirmed that Some phones have been purchased and will be distributed to various airports across the nation. She noted that the customer care telephone numbers are presently available at the Authority’s website viz: – http://www.faan.gov.ngand social media channels.
Earlier, the Director, Ministerial Services com Committee, Mr. Suola Johnson,described the innovation as a noble one and commended the authority for being focused.
