NiRA queries DomainKing.ng inability to render service to clients

Nigeria Internet Registration Association (NiRA) has queried the inability of an Indian based .ng ccTLD Accredited Registrar, DomainKing.ng, to render services to its cleints.
NiRA in a press statement issued by Edith Udeagu Chief Operating Officer, NiRA and made available to Daily times stated that since 8th February 2017, an Indian based .ng ccTLD Accredited Registrar, DomainKing.ng, has not responded to escalated support queries and emails from its clients forwarded to it by the .ng Registry.
According to the Association, the Registry had attempted severally since then and is still trying to contact this registrar via email, telephone, their online support system, social media platforms and postal services, adding that 24th January 2017 was the last time this Registrar responded to the Registry via email.
DomainKing.ng the statement stated, signed with the Nigeria Internet Registration Association (NiRA), and so failing to respond to the .ng Registry is a breach of the Registrar Agreement and the obligation a Registrar owes its registrants.
The statement highlighted that some of the complaints via emails and phone calls from the clients of DomainKing.ng bordered on payments made via the DomainKing.ng website/platform without service being rendered by DomainKing.ng
“Whilst considering the plight of existing DomainKing.ng clients, the .ng Registry had taken a protective measure to ensure that the DomainKing.ng platform is temporarily not available for more Nigerians to make further payments. Further sanctions will be applied against DomainKing.ng by 2nd May 2017 should the company not reactive/attend/respond to queries/complaints raised by the registrants.
“NiRA had sought legal advice and continues to consult its solicitors as events unfold on the matter. Bearing in mind that NiRA is not a hosting company, efforts are on to attend to the various complaints on domain name management services rendered by Domainking.ng,” the statement added.