Sallah: Bank customers decry poor network, insufficient funds in ATMs

Bank customers in the Federal Capital Territory (FCT) on Tuesday decried poor network and insufficient funds in majority of the Automated Teller Machines (ATMs) in the capital.

As at the time of filing this report, many bank customers were stranded and standing on long queues at various ATMs waiting to make different transactions.

Some of the banks visited were First Bank, Guaranty Trust Bank (GTB), Access Bank, Union Bank, United Bank for Africa (UBA) and Stanbic IBTC in Area 3, Garki.

Other ATM spots visited were Fidelity and Stanbic IBTC at Shoprite, Jaiz Bank, GTB in Apo and Zenith Bank, Garki.

Some of the customers, seen making different transactions expressed displeasure at the situation and appealed to the relevant authorities to address the problem.

At the GTB Area 3, a customer, Mrs. Liz Gabriel, said she took a taxi with the last money she had only to pay off the cab man and realise there was no cash in the ATM.

Another customer at First Bank, John Jika, said he had been to several ATMs and there was no cash before he came to First Bank, bemoaning“I do not understand why the banks will keep treating customers like this.

“Everybody is aware that there is public holiday today and tomorrow, and it is only ideal for the management of banks to ensure their ATMs are functional. It is very insensitive of them to make their customers go through so much stress just to take back their monies at the time they need it.’’

Another customer, Miss Funke Kadir, said she was supposed to travel and her trip had been delayed for insufficient funds in most ATMs. Kadir, who described the situation as pathetic, called on the Central Bank of Nigeria (CBN) to sanction banks that do not properly monitor their ATMs.

However, at Zenith bank, Garki, although, customers were seen on queue, the ATMs were dispensing cash appropriately. According to one customer, Julius Okoro, he has been to Ecobank and GTB, but there was no network so he drove to Garki.

“This is the first day of the holiday and we are already having a situation of no cash and poor network. I appeal to the people in charge to please do something about this situation because it is not fair for one to go through much stress to collect his hard earned money,’’ he stated.