NIPOST accuses customers of delay in parcels’ delivery. Plans new value adding strategy
The Nigeria Postal Service (NIPOST), has said that customers are responsible for the delay in the delivery of panels to them.
The agency said this delay arose from the way some customers address their parcels.
The General Manager, Commercial Business Unit, Mails, at the Nigeria Postal Service (NIPOST), Malam Balla Wambai, who made this remark, also revealed that the process of speeding up the delivery of parcels depends on where the parcel is coming from, but wrong addressing; among other issues, is the chief reason for delivery delays.
Wambai, who was represented the Post Master General, Barrister Bisi Adegbuyi, at the Zonal Strategic Retreat on the Implementation of NIPOST’s vision 2020, in Ibadan, said that, “This era of Internet where emails are sent and received, people still need you to deliver to their doorsteps; and we are positioned to make that happen. The truth is the Internet has helped to compliment our job online; and it is not a threat in any way.”
He said,“With the new management we have at NIPOST, we are going a step further to polishing our method of posting, transportation, delivery and the likes. What customers want is speed, visibility and tracking of their goods from point of purchase to delivery. We also have a new innovation where anybody can monitor the movement of their goods from the point of purchase to when it is in transit and finally to the delivery point.”
“We also discovered that items are not properly addressed; we expect customers to include telephone numbers where necessary to help the postman track down the recipient. We are confident that if this is put in place, it is going to put a lasting solution to delay in delivery,” Wambai said.
The Zonal Manager of South West, Mrs. Kristie Ekeleme, affirmed that NIPOST is blessed with a visionary leadership which “have realised the need for new approaches and a paradigm shift from old and outdated business concepts to developing models that will suit the new market and better serve the new society, embarking on a wholesome reformation of the nation’s postal industry.”
She said,“The management intends, among other things, to improve quality service, provide an efficient universal service, engage the youths in profitable vocations, ensure autonomy performance and greater economic contributions to the nation’s Gross Domestic Product as well as initiate the process of creating a regulatory authority for the postal market to ensure fair competition”.
