MINISTRY TASKS MANAGEMENT STAFF ON SERVICE DELIVERY

In line with the Federal Government’s “Change Begins with Me” campaign, the
Ministry of Power, Works and Housing (Power) has charged its top management
staff on the need to imbibe the change to a higher level of efficiency and
service delivery as an integral part to the nation’s developmental course.

This was contained in the welcome address of the Permanent
Secretary, Mr. Louis Edozien at the opening of A 2-Day Workshop, in
collaboration with the SERVICOM         Office, on “Process
Standardizations and Service Improvement – A key process to Achieve
Effective Service Delivery’, in Abuja.

As operators of the engine of governance in delivering effective
and efficient services to the public, the Permanent Secretary charged the
staff to re-focus their approach to their schedules of duties in providing
quality service in the way government business is conducted.

The objectives of the workshop was to inspire staff to be focused
on the Mission, Vision and core values of the Ministry;  increase
competence in citizen focused service delivery, improve knowledge on how to
deliver set service standards, and Strengthening Effective Grievance
Redress Mechanism.

In her presentation, National Coordinator of SERVICOM, Mrs. Nnenna
Akajemeli stated that SERVICOM would partner with the Ministry in
delivering on its Mandate and reposition the Ministry towards a citizen
focused service delivery, especially as the Ministry plays a key role in
the nation’s drive to economic growth.