KEDCO promises improvement in services, customer relations

The Managing Director, Kano Electricity Distribution Company (Kedco) Dr. Jamil Isyaku Gwamna has revealed that the company has taken necessary measures to improve on the quality of services it delivers.

He made this known during a quarterly public forum organized by the company which had the House of Representatives Committee on Power in attendance.

According to him, after listening to series of complaints from its customers such as, over billing, estimated Billings, metering issues, poor power supply etc the company will as a matter of urgency look into these complaints and address them as it is very important for better service delivery.

He however stated that some of the problems are not confined to Kedco but TCN related.
we take all complaints seriously, all issues raised such as over billing, poor power supply and metering issues would definitely be addressed but some of these issues are not confined to Kedco, some are TCN related problems. It’s a kind of value chain related complaints.

Gwamna further stated that over 70 thousand new meters are currently imported for the continuation of installation which he said is absolutely free no member of the public is expected to pay anything to get the meter installed in his house, office or business premises.

Communities whom have contributed money to repair or replace their transformers or poles should approach his table for refund as it is the duty of the company to provide such equipments. And that customers should endeavour to report cases to the office through appropriate channels to enable speedy response from the company as the company responds to issues of replacement within maximum of 14 days (two weeks) and issues that requires immediate attention are responded to immediately when reported to the office.

When asked why the power supply company fails to notify it’s customers before power outage, Gwamna stated that it is highly regrettable that customers often don’t get such notifications, that a times it is beyond the control of the company as unscheduled or

sudden collapse in the system emanating from TCN leads to unscheduled outage.
We hope to see a time when power generation and supply will be stable so that lost and damages suffered by our customers will become a thing of the past. We know there are discrepancies in terms of electricity tariff between Kano and Lagos but this is as a result of extra costs on the company.

The Chairman House of Representatives Committee on Power,Honorable Dan Asuqwo Said the committee were in Kano to restore confidence, and harmonious relationships between power consumers and the electricity distribution company and that after a tour assessment, the committee is impressed with new facilities provided by the company urging them to do more as the Federal Government is committed to providing stable Power supply in the country.