BoI Service Platform Upgraded to Support 24/7 Delivery
In order to efficiently deliver on its mandate through available service platforms, the Bank of Industry (BoI) has re-engineered its processes and upgraded the institution’s banking application architecture.
Specifically, the bank’s core banking application (CBA) known as Equinox has been upgraded to Rubikon, a software believed to hold more benefits for the bank and its customers. With some of the solutions the software would be providing to the financial institution, the Bank of Industry (BoI) would commence 24/7 operational services, while optimising the software for solutions like credit administration and loans, reference data, security management, integrated workflow management, integrated business intelligence, integrated delivery channel among others.
According to a statement from the bank, the customer-centric architecture of Rubikon offers a unified view of the bank’s customers across channels and products – providing valuable, real-time access to information relating to client activities and profile, while at the same time aiding the provision of solutions to customers based on specific needs. “Rubicon supports customer interaction through a number of channels such as web pages, email, automated telephone or SMS. The Bank can leverage this information to offer cross-selling opportunities, new and innovative products and services to its customers.
Customer relationship and case management is an integrated part of the Rubikon solution. The Bank can create a customized, rich and differentiated value proposition for its customers”, the bank added. For credit administration and loans, Rubikon is expected to be fully explored to provide a flexible framework supporting credit applications, retail and corporate lending, including loan origination, loan set-up, repayments scheduling and rescheduling, disbursement, lifecycle and penalty processing, delinquency and past due management, identifying non-performing assets, provisioning, customer and group limits monitoring, insurance and collateral management and reporting.
