Opinion

The Evolution of Customer Service—Data-Driven Personalization in the Digital Age with Ibironke Adegoke

DailyTimesNGR DailyTimesNGR 14 March 2025 0

The digital revolution of customer service has resulted in substantial changes to how organizations interact with their consumers. As technology advances, data-driven tactics will become increasingly important for providing personalized, efficient, and meaningful customer service. Ibironke

Opinion

Churn Reduction and Retention Strategies for Subscription-Based Products: A Deep Dive by Adekunle Kadri

DailyTimesNGR DailyTimesNGR 14 March 2025 0

Subscription-based businesses live and die by retention. It’s easy to celebrate new signups, but if customers aren’t staying long enough to cover acquisition costs, the business isn’t growing, it’s treading water. Many companies assume churn is inevitable, that a certain percentage of customers will always leave, and that the only way to compensate is by […]

Opinion

Navigating Career Growth in Technical Writing: From Contributor to Strategist

DailyTimesNGR DailyTimesNGR 14 March 2025 0

By Sooter Saalu Sooter Saalu’s name has become synonymous with technical writing excellence, known for his ability to turn complex product information into clear, user-friendly documentation. Over the years, he has transitioned from simply contributing to becoming a strategic leader, influencing how companies approach documentation and user experience. His career journey

Opinion

Why Nigeria Must Uphold the One-China Policy Amid Strengthening Ties with Beijing

DailyTimesNGR DailyTimesNGR 28 February 2025 0

By Victor Liman Nigeria’s relationship with China has evolved into one of the most critical diplomatic and economic partnerships in Africa. The recent deepening of bilateral cooperation, culminating in the appointment of the Director General, DG of Nigeria-China Strategic Partnership under President Bola Ahmed Tinubu’s administration, reaffirms Nigeria’s commitment

Opinion

El-Rufai – Not Your Accidental Critic

DailyTimesNGR DailyTimesNGR 26 February 2025 0

By Simon Imobo-Tswam Mallam Nasir el-Rufai, the immediate-past governor of Kaduna state, is in the news, again. His criticism of the Bola Tinubu government has triggered royal groans and not so royal moans. I wish to state, upfront, and boldly too, that he is not an accidental critic. He has the history. I state, also, […]

Opinion

A Thumbs Up For The Nigerian-American Polymath

Ihesiulo Grace 9 February 2025 0

In a world where innovation and leadership are increasingly valued, Dr. Akinyemi Agbede stands out as a shining example of excellence. This Nigerian-American polymath has made significant strides in both mathematics and politics, leaving an indelible mark on American society. Dr. Agbede’s academic journey is a testament to his intellectual prowess. He began by

Opinion

My journey in Jakande’s “School of Journalism”

DailyTimesNGR DailyTimesNGR 13 January 2025 0

By Folu Olamiti A lot has been said and written about the late elder statesman, Alhaji Lateef Kayode Jakande, popularly known as LKJ, who passed on to the world beyond and was laid to rest recently He was a man of many parts that no single individual comment or testimony can exhaustively cover. Though it […]

Opinion

What to expect from FIRS in 2025

DailyTimesNGR DailyTimesNGR 12 January 2025 0

By Arabinrin Aderonke Chairman of the Federal Inland Revenue Service FIRS, Dr. Zacch Adedeji, and his team did so much in 2024 that one can’t help but wonder what 2025 holds. This is a man who is not only ready to work, but also committed to doing what is necessary in the tax sector. But […]

Opinion

On the etymology of ‘Yoruba’ by Northerners

DailyTimesNGR DailyTimesNGR 12 January 2025 0

By Yushau A. Shuaib Let me start by acknowledging that storytellers increasingly seek to replace historians in shaping narratives. While anyone can become a storyteller, not everyone can be a historian. Storytelling involves crafting real or fictional narratives designed to entertain, educate, or inspire, often without strict adherence to factual accuracy. History, by

Opinion

Governor Alia Unveils Plan to Develop Industrial Parks in 23 LGAs

DailyTimesNGR DailyTimesNGR 13 December 2024 0

…..A Game-Changer for Job Creation, Wealth Generation, and Post-Harvest Loss Reduction By Dooyum Naadzenga In a bold move to drive industrialisation, tackle post-harvest losses, and bring productive activities to the grassroots, Governor Hyacinth Alia of Benue State has unveiled his administration’s flagship project: the Benue Integrated Agro-Industrial Parks

Opinion

Benue at War with Itself: The political conundrum unfolding

DailyTimesNGR DailyTimesNGR 9 December 2024 0

By Dooyum Naadzenga Benue State is engulfed in a complex political conundrum, one that transcends the well-publicized conflicts between Fulani herders and local farmers. Instead, the real battle lies within the state itself, manifesting as a fierce internal conflict among its own political elites. This struggle for control over the state’s future is not merely […]

Opinion

High costs of food and prevailing hunger in Nigeria: A call for democratic control of Agriculture

DailyTimesNGR DailyTimesNGR 9 December 2024 0

By Dooyum Naadzenga Nigeria faces an alarming rise in chronic hunger and food insecurity. Millions of households, particularly among the working class and poor farmers, are grappling with the harsh reality of starvation as food prices soar. Even middle-class families find it increasingly difficult to afford three square meals a day, highlighting a deepening food […]

Opinion

INEC bosses charge staff on welfare as cooperative society declares N12.7m dividends

DailyTimesNGR DailyTimesNGR 9 December 2024 0

By Tunde Opalana Staff of the Independent National Electoral Commission (INEC) have been charged to embrace opportunities to improve upon their welfare through self- help efforts such as cooperative society. Prof. Sani Adam, INEC National Commissioner in-charge of Health and Welfare Committee advised staff members to embrace opportunities offered by cooperative societies

Opinion

Ensuring Accuracy in Public Health: Why Data Validation is Important in High-Stakes Health Projects

DailyTimesNGR DailyTimesNGR 14 November 2024 0

By Adeola Joseph Data is the foundation of public health, but not all data is reliable. When decisions about patient care, resource allocation, and disease control depend on accurate information, errors aren’t just inconvenient— they can have life-or-death consequences. In large-scale health programs that rely on real-time reporting, data validation is critical to ensuring

Opinion

As Nigerians battle pains of soaring petrol price

DailyTimesNGR DailyTimesNGR 16 October 2024 0

BY IFEANYI MOGBOLU The latest fuel price hike in Nigeria is beyond frustrating. Every time we think it can’t get worse, it does, and yet again, ordinary Nigerians bear the brunt of it. It’s like a never-ending cycle, where the government’s promises of reforms or stabilisation always end up as empty rhetoric. The cost of […]

Opinion

APGA: Edozie Njoku’s audacious ‘coup attempt’

Ihesiulo Grace 10 October 2024 0

BY ANSLEM ONUORAH In the history of human existence, the quest for power and control is a fundamental aspect of human nature, driving individuals to seek recognition, validation, and dominance over others. Francis Fukuyama’s “The End of History and the Last Man” and Thomas Hobbes’ “Leviathan” offer insightful perspectives on the

Opinion

Can Benjamin Kalu Be Trusted? Part I

DailyTimesNGR DailyTimesNGR 19 August 2024 0

There once lived a farmer who found a venomous viper while walking home after a busy day at his farm. The snake was freezing to death in the cold evening harmattan breeze. The pitiful snake pleaded with the farmer, begging to be let into his warm coat, where it could rest until it had regained […]

Opinion

Nigeria: Targeted for Destruction?

DailyTimesNGR DailyTimesNGR 13 August 2024 0

Throughout history, nations facing threats of destruction often findthemselves targeted through a universal pattern of vilification of keyfigures in the defense sector, particularly Defense Ministers and theiraides. This strategy aims to weaken the nation’s defensive capabilitiesand erode public trust in its leadership, ultimately leading todestabilization and

Opinion

Corruption in the Judiciary and Its Impact: The Case of Alhaji Murtala Ajaka in the Kogi Election

DailyTimesNGR DailyTimesNGR 28 July 2024 0

Corruption within the judiciary poses a significant threat to justice and democracy. It distorts the course of justice, leading to biased and unfair rulings that benefit those with the resources to influence judicial decisions. The recent Kogi State election, involving Alhaji Murtala AJAKA, the Governorship candidate of the Social Democratic Party (SDP), exemplifies how

Opinion

Books from the Heart of a Nation

DailyTimesNGR DailyTimesNGR 22 July 2024 0

By Dakuku Peterside Nigeria is a complex and multifaceted country that elicits various thoughts and viewpoints. Yet, there is some order in disorder. My recent journey through books about contemporary Nigeria or autobiographies of Nigerians brought this reality to light. I have read many books, and in the spirit of Barbara Tuchman, I feel that […]