News

SERVICOM scores NSITF high, hails improved service delivery nationwide

Ukpono Ukpong 26 September 2025 0

The Nigeria Social Insurance Trust Fund (NSITF) has received high ratings from the Service Compact with All Nigerians (SERVICOM) for its improved service delivery in the past year. In its latest assessment released in Abuja, SERVICOM ranked ten Regional and State Branch offices of the Fund as

Business Interviews

FAAN must brace up for competition at airports-Okoye

Ihesiulo Grace 26 July 2021 0

The General Manager, Customer Service/ SERVICOM at the Federal Airports Authority of Nigeria (FAAN), Dr (Mrs) Ebele Okoye, who was recently celebrated by colleagues, friends and family at a surprise get-together for her 10 years as General Manager, and on her accomplishments as a PhD holder, Harvard, CSP (SPY POLICE), in this interview with JOHN OKOH, spoke on […]

News Top Stories

Service Delivery: FG applauds Ordinary Ahmad Isah, SERVICOM for services

Ihesiulo Grace 6 May 2021 0

The Federal Government has commended Dr Ahmad Isah, the Ordinary President, Brekete Family, for his humanitarian services to Nigerians. Dr Maurice Mbaeri, the Permanent Secretary, Office of the Secretary to the Government of the Federation, made the commendation on Thursday in Abuja. Mbaeri spoke at a joint stakeholders’ meeting on “Open Government Partnership-National

Aviation Business

MMIA passengers to enjoy free WiFi

Ihesiulo Grace 11 October 2019 0

Passengers using the Murtala Muhammed International Airport Ikeja will soon start enjoying free WiFi services at the airport. The airport manager, Mrs Victoria Shin-Aba who disclosed at this year’s customer service week organised by the servicom department of FAAN, said the provision of the free WiFi was part of the innovation introduced to improve on […]

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At Anambra Exco retreat: Don’t betray public trust, Magu tells public servants

Ihesiulo Grace 26 March 2018 0

…Says time doesn’t run out on criminal investigation …Leaders liable for crimes committed by subordinates – Gov Obiano …Adeosun clarifies letter to Magu, says no ulterior motive In what can be described as a clarion call for transparency and accountability, the acting Chairman of the Economic and Financial Crimes Commission (EFCC), Mr. Ibrahim Magu, has

News

Training of front desk officers critical to productivity- Servicom boss

Ihesiulo Grace 22 February 2018 0

Representative of the national coordinator servicom in the presidency, Mr Joseph Afolabi has stressed the need to for proper training of front desk officers in government agencies across the country. Speaking shortly before commissioning the newly constructed front desk of Federal Airports Authority of Nigeria (FAAN), Afolabi noted the importance of having a well

Aviation

NAMA boss tasks SERVICOM committe on international best practices

Ihesiulo Grace 6 February 2018 0

The Managing Director of the Nigerian Airspace Management Agency (NAMA), Capt. Fola Akinkuotu has charged the newly inaugurated SERVICOM (Service Compact with all Nigerians) committee to ensure that the system of service delivery in the agency meets international best practices in line with its service level agreement with customers. Akinkuotu, who made these remarks at

Features

Positioning FAAN for better service delivery through SERVICOM

Ihesiulo Grace 29 January 2018 0

Service delivery is very important in all we do, be it in the public or private places. Therefore to institutionalize the concept in the public sector, the federal government established the Service Compact with All Nigerians (SERVICOM) in 2004 to promote effective and efficient service delivery in the Ministries, Departments and Agencies (MDAs). At the […]