SERVICOM scores NSITF high, hails improved service delivery nationwide
The Nigeria Social Insurance Trust Fund (NSITF) has received high ratings from the Service Compact with All Nigerians (SERVICOM) for its improved service delivery in the past year.
In its latest assessment released in Abuja, SERVICOM ranked ten Regional and State Branch offices of the Fund as exceptional in customer service, scoring an average of 72.5 percent on the SERVICOM Index.
The top-performing offices include Abuja Regional and FCT Branch, Jos Regional and Branch, Asaba Regional and Branch, and Kano Regional and Branch. Others are Bauchi, Maiduguri, Enugu, Owerri, Lagos, and Port Harcourt offices, which were commended for efficiency and responsiveness to clients.
SERVICOM Report stated that the objective of the evaluation was “to ensure citizen-focussed service delivery” while “identifying gaps in service delivery and making recommendations to the Fund to improve customer satisfaction and accountability.”
The evaluation, which measured performance against the Fund’s mandate using the SERVICOM Index, scored the selected offices an average of 72.5%.
Highlights of the evaluation report showed that the Fund scored high in digitization of its operations, which has led to improved efficiency.
Other areas NSITF was rated excellent were in it’s spread of offices fostering accessibility, streamlining of the Claims and Compensation process which enabled timely settlement, and provision of free work environment safety audits for employers to minimize work-related accidents.
This indicates the NSITF’s service delivery has witnessed dramatic improvement in one year since the new management under the leadership of Barrister Oluwaseun Mayomi Faleye as Managing Director/Chief Executive.
