Lagos tasks hospitals on satisfaction of patients


Lagos State Health Commission has called for improved ambience and aesthetics, targeted at optimal patients’ satisfaction in the public health facilities across the state.

Dr Benjamin Eniayewun, the Permanent Secretary in the commission, made the call during the tour of the Transformation Support Team to Isolo and AmuwoOdofin Maternal Child Centres (MCC) in Lagos.

Eniayewun said that focus should be placed on patients’ comfortability to enhance patronage.

He said: “Focus should be, particularly placed on how comfortable the patients are, upon their visits to our public hospitals in order to retain patronage.

“More direction should be placed on infrastructure development, since we already have highly skilled health professionals.

“Patients should never be made to feel like they do not have a choice patronising our hospitals.

“Little infrastructure investments could enhance our work delivery, if we consider it as a norm.”

The permanent secretary also promised patients’ satisfaction by placing values on ambience systems and a processive master plan for effectiveness.

“Patients’ satisfaction is key, hence, to achieve this entails copying innovative techniques from hospitals working to a high aesthetic standard.

“Moreso, using the right mindset helps this a lot with a constant push directed at efficient delivery.

“Our focus is on qualitative health in line with T.H.E.M.E.S. agenda of Gov. Babajide Sanwo-Olu,which makes health a pivotal of excellence,” he said.

According to him, the transformation initiative proffered was to ensure collective development of hospitals.

READ ALSO: Ibom specialist hospital records success in brain, spinal cord surgeries

“This initiative is not a one man’s project; you are technically being considered as a training centre for training house officers, which transcends to being the wheel of health progress.

“Subsequently, this could feature as special skill acquisition, which hopefully transients to becoming a teaching facility.

About the author

Ihesiulo Grace

Leave a Comment