Glo opens mini Call Centre in Port Harcourt -Original
…to roll out more across Nigeria
Globacom has taken another giant stride in its determination to bring services closer to its customers as it opened a state-of-the-art mini Call Centre in the Garden City, Port Harcourt.
This is part of the company’s strategic agenda of creating more capacity to handle customers’ demands, as well as bringing services closer to the people.
According to Globacom’s Director, Customer Care, Maria Svensson, the establishment of the new call centre in the oil-rich city further demonstrates the network’s passion to serve its subscriber base more efficiently.
“Our ultimate goal is to ensure a significant reduction in the waiting time for customers to speak with Customer Care representatives in local languages and get their queries and issues resolved. We simply wish to be more accessible and more responsive to our customers,” she said.
The new mini call centre, she said, is well-equipped with the latest technology capable of handling close to 20,000 calls per day.
Svensson noted that the call centre is primarily designed to ease pressure on the existing customer support infrastructure in the network. In addition, it is also designed to more effectively meet the needs of Globacom’s teeming customers in the South- South part of the country.
She explained that the new Call Centre will put the company on the same cultural and geographical locale as the customer making the calls. Consequently, the call centre official is able to relate better with his or her caller since both speak the same language.
The Port Harcourt mini call centre also demonstrates Globacom’s overarching strategy to contribute to socio-economic development in Nigeria. According to Svensson, “it is a strategy deliberately designed to improve the quality of customer-support available to our esteemed customers in the South South, and also add value to the local communities by creating employment opportunities for Nigerians. This is another way Globacom is empowering Nigerians with direct employment of young graduates.”
Globacom plans to set up more mini Call Centers around the country, thereby reaching more mobile phone users in their local languages and at their natural habitat.
